Welcome Manager
4 weeks ago
About the Role
We are seeking an experienced and passionate individual to lead our Welcome Team at Ormesby Hall. As the Welcome Manager, you will be responsible for ensuring that our visitors have an exceptional experience, from the moment they arrive to the moment they leave.
Key Responsibilities
- Lead and manage the Welcome Team, providing guidance and support to ensure excellent customer service
- Develop and implement strategies to improve the visitor experience, working closely with the Visitor Experience & Operations Manager
- Ensure the smooth operation of the welcome area, including opening and closing procedures, briefing volunteers, and troubleshooting
- Engage with visitors to inspire support for the National Trust, promoting membership and encouraging donations
- Work collaboratively with the Property Operations Manager to develop the site offer and ensure alignment with National Trust policies and guidelines
Requirements
- Proven experience in visitor services, customer service, or a related field
- Excellent leadership and communication skills, with the ability to motivate and inspire a team
- Strong organizational skills, with the ability to prioritize tasks and manage multiple projects
- Ability to work independently and as part of a team, with a flexible approach to working hours
- Good IT skills, including Microsoft Office
What We Offer
- Substantial pension scheme
- Free entry to National Trust places for you, a guest, and your children
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts
- Holiday allowance and purchase scheme
- Flexible working
- Employee assistance programme
- Free parking at most Trust places
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