Retail Operations Director

1 day ago


Slough, Slough, United Kingdom Salvation Army Trading Company Full time

Job Title: Retail Operations Director

About Us

We are a leading UK textile, recycling, and clothing collection company that cares deeply about our colleagues, stakeholders, and the planet. Our goal is to deliver exceptional customer service while maintaining high standards.

Job Description

The successful candidate will lead the success and development of our Retail Division. Focusing on our business strategy within shops, you will emphasize the 'People, Planet, Profit' triple bottom line. You will be responsible for helping teams grow and develop by leading, managing, and directing colleague-led initiatives, sales, and profit targets.

You should possess excellent communication skills, quality financial acumen, and the ability to build morale, confidence, and encourage ideas from shop teams. You will work alongside wider regional colleagues and contribute to regional business success.

Responsibilities
  • Lead the success and development of the Retail Division
  • Foster a positive work environment
  • Develop and implement effective business strategies
  • Manage and direct team members
  • Maintain high standards of customer service
Requirements

To be successful in this role, you will need:

  • Honesty and integrity
  • Resilience, supportiveness, caring, hands-on approach, and enthusiasm
  • Positive attitude in delivering exceptional customer service
  • Taking pride in everything done to maintain high standards
  • Dynamic leadership style with an appetite for success
  • Passion for developing people
  • Ability to think creatively and develop innovative solutions
Benefits
  • Estimated Salary: £45,000 - £60,000 per annum
  • Annual Leave: 26 days plus bank holidays
  • Virtual GP Service
  • Excellent Pension Scheme
  • Company Sick Pay
  • Discounts on all original products sold
  • Wellbeing Commitment


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