Retail Operations Manager

2 days ago


Slough, Slough, United Kingdom Stratstone Full time

About Us

Stratstone is a leading provider of new and used vehicles, with a reputation for excellence in customer service and satisfaction.

We are committed to providing our customers with the highest level of service, from initial enquiry to after-sales support. Our team of experienced sales staff are dedicated to finding the perfect vehicle for each customer's needs and budget.

We offer a range of services, including vehicle finance, insurance, and maintenance, to ensure that our customers enjoy a seamless ownership experience.

About the Role

We are seeking a Retail Operations Manager to join our team at Stratstone. As a key member of our management team, you will be responsible for overseeing the retail operations, managing sales staff, and delivering exceptional customer experiences.

Your Key Responsibilities:

  • Manage and motivate a team of sales staff to achieve sales targets and objectives.
  • Develop and implement retail strategies to increase revenue and improve customer satisfaction.
  • Monitor sales performance, identifying areas for improvement and implementing corrective actions.
  • Collaborate with other departments to ensure seamless customer journeys.

About You:

  • You have a proven track record in retail management, preferably within the automotive industry.
  • Strong communication and interpersonal skills, able to build strong relationships with customers, colleagues, and stakeholders.
  • An analytical mindset, with the ability to interpret financial data and make informed decisions.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

What We Offer:

  • A competitive salary of £30,000 - £35,000 + bonus.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A generous benefits package, including 33 days' holiday, birthday off, and access to mental health support.
  • The opportunity to work with a leading automotive brand, with a commitment to diversity and inclusion.


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