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Claims Advisor

1 month ago

Leicester, Leicester, United Kingdom Hastings Direct Full time

Job Summary

We are seeking a skilled Claims Advisor to join our team at Hastings Direct. As a Claims Advisor, you will be responsible for providing exceptional customer service to third-party customers, ensuring their claims are resolved efficiently and effectively.

Key Responsibilities

  • Provide professional service to third-party customers via phone and email
  • Identify and implement commercial approaches to reduce hire and repair costs
  • Build trusting relationships with third-party customers and provide a seamless claims experience
  • Meet monthly targets and ensure delivery of agreed objectives
  • Ensure all costs are kept to a minimum
  • Monitor and escalate potential fraudulent claims in line with company procedures

Requirements

  • Excellent communication and influencing skills
  • Strong customer service skills
  • Self-motivated and enthusiastic
  • Ability to objection handle and demonstrate resilience
  • Confident in presenting complex information in a clear and concise manner
  • Proactive and takes initiative to make decisions
  • Committed to self-development and development of team members
  • A proven track record of meeting and exceeding targets

What We Offer

At Hastings Direct, we offer a competitive bonus scheme, flexible working arrangements, and a range of benefits to support your physical and mental wellbeing. We are committed to creating a positive and inclusive work environment that allows our colleagues to thrive.