Energy Expert

2 days ago

Stroud, Gloucestershire, United Kingdom Ecotricity Full time
Job Description

Job Title: Energy Expert

Job Summary:

We are seeking a highly skilled and passionate Energy Expert to join our team at Ecotricity. As an Energy Expert, you will be responsible for providing exceptional customer service and delivering first contact resolution to our business customers.

Key Responsibilities:

  • Provide proactive and positive approach to customer queries, utilizing skills and expertise to resolve issues.
  • Take ownership of customer complaints, prioritizing and completing to customer satisfaction and within agreed time scales.
  • Educate and coach customers on best practice for business energy use.
  • Perform ad-hoc duties as requested by Leadership & Management.

Requirements:

  • Proven track record of providing excellent customer service.
  • Good level of computer literacy, including Microsoft Office packages.
  • Experience of Customer Relationship Management Systems.
  • Proven track record of working in a target-focused environment and driving successful performance.

What We Offer:

  • Full system and process training through our Departmental and Academy training programs.
  • Healthcare plan, life assurance, and generous pension contribution.
  • Various company discounts (including shops, gym, days out, and events).
  • Holiday of 25 days (plus bank holidays) & ability to buy/sell days.
  • Cycle to work scheme, car pooling, and onsite parking available.

About Us:

Ecotricity is Britain's greenest energy company, dedicated to changing the way energy is made and used in Britain. We use the money from our customers' bills to make clean, renewable energy ourselves, building windmills and sun parks in Britain. Our mission is to make a positive impact on the environment and provide exceptional customer service.

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