Energy Expert

1 day ago

Stroud, Gloucestershire, United Kingdom Ecotricity Full time
Job Description

Job Title: Energy Expert & Business Solutions Specialist

Job Summary:

We are seeking a highly skilled and passionate Energy Expert & Business Solutions Specialist to join our team at Ecotricity. As a key member of our customer-facing team, you will be responsible for providing exceptional customer-centric service to our business customers, delivering first contact resolution and ensuring their needs are met.

Key Responsibilities:

  • Provide proactive and positive customer service, utilizing your skills and expertise to resolve customer queries and retain customer ownership.
  • Manage and adhere to service level and resolution targets for assigned customers, ensuring accurate and timely completion of tasks.
  • Take ownership of customer complaints, prioritizing and completing to the customer's satisfaction and within agreed time scales.
  • Educate, coach, and influence customers on best practices for business energy use, promoting sustainable energy solutions.
  • Contribute to continuous improvement initiatives, providing constructive feedback and supporting process improvements to drive increased customer satisfaction.

Requirements:

  • Thirst for knowledge and desire to broaden your skills and energy industry knowledge base.
  • Proven track record of providing excellent customer service, setting customer expectations, and doing the right thing for customers within compliance frameworks.
  • Superb communication skills, with the ability to influence and coach internal and external customers on best practices.
  • Flexible and adaptable to changes in working patterns and duties, with a good level of computer literacy and experience with Customer Relationship Management Systems.
  • Proven track record of working in a target-focused environment and driving successful performance.

What We Offer:

  • Full system and process training through our Departmental and Academy training programs.
  • Healthcare plan, life assurance, and generous pension contribution.
  • Various company discounts, including shops, gym, days out, and events.
  • Holiday of 25 days (plus bank holidays) and ability to buy/sell days.
  • Cycle to work scheme, car pooling, and onsite parking available.

About Ecotricity:

Ecotricity is Britain's greenest energy company, dedicated to changing the way energy is made and used in Britain. We use the money from our customers' bills to make clean, renewable energy ourselves, building windmills and sun parks in Britain. Our mission is to make a positive impact on the environment and provide exceptional customer service.

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