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Business Energy Expert
2 months ago
We are seeking a highly skilled and motivated Business Energy Expert to join our team at Ecotricity. As a Business Energy Expert, you will be responsible for providing exceptional customer service to our business customers, delivering first contact resolution to their queries and concerns.
Key Responsibilities:- Customer Service: Provide timely and effective support to business customers via phone, email, and other communication channels.
- Query Resolution: Resolve customer queries and concerns in a professional and courteous manner, ensuring that customers are satisfied with the outcome.
- Account Management: Manage and maintain accurate customer accounts, ensuring that all requests are completed accurately and first time.
- Process Improvement: Identify areas for process improvement and contribute to the development of new processes and procedures to enhance customer satisfaction.
- Training and Development: Participate in training and development programs to enhance skills and knowledge, staying up-to-date with industry developments and best practices.
- Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
- Customer Focus: Demonstrate a customer-centric approach, with a strong focus on delivering exceptional customer service.
- Technical Skills: Possess strong technical skills, with experience of customer relationship management systems and other relevant software.
- Industry Knowledge: Have a good understanding of the energy industry, including billing and metering processes.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and development, with a focus on promoting from within.
- Collaborative Team Environment: A collaborative and supportive team environment, with a focus on teamwork and collaboration.
