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Insurance Claims Specialist

2 months ago


New Milton, Hampshire, United Kingdom Aspire Jobs Full time
Job Summary

We are seeking an experienced Insurance Claims Specialist to join our busy property team as a Claims Advisor. The successful candidate will have previous claims experience, ideally from Commercial, but will consider personal lines claims experience.

Key Responsibilities
  • Dealing with enquiries from clients, colleagues, and insurers, and responding within one business day
  • Ensuring even distribution of calls, post, and web enquiries amongst the team on a daily basis
  • Accurately documenting all instructions/conversations with clients on manual and IT-based systems
  • Negotiating with insurers to provide the best solution for clients, given legal and regulatory requirements
  • Navigating and maintaining manual and IT systems for processing and administrative purposes relating to claims
  • Reporting all suspicious claims to the Operations Manager
Requirements
  • Previous claims experience, ideally from Commercial
  • Experience across a wide spectrum of insurance products, including home, motor, travel, and commercial lines
  • Ability to identify circumstances and guide clients through the claims process
  • Resilience to challenge insurers' views on policy cover
  • High levels of customer service and ability to maintain and exceed these standards
About Aspire Jobs

Aspire Jobs is a growing group that prides itself on its high levels of customer service. We are looking for a Claims Advisor who can provide an in-house insurance claims service to our clients, offering guidance, support, and assistance to ensure client claims are processed to a satisfactory conclusion in a timely manner.