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Insurance Claims Specialist
2 months ago
We are seeking an experienced Insurance Claims Handler to join our client's busy property team based in Ringwood. As a Claims Handler, you will be responsible for providing an in-house insurance claims service to clients throughout the company, offering guidance, support, and assistance to ensure client claims are processed to a satisfactory conclusion in a timely manner.
Key Responsibilities- Dealing with enquiries by telephone, email, and in person from clients, colleagues, and insurers, and responding within one business day
- Working in line with established administration processes to ensure all documentation is accurately produced and distributed to clients
- Ensuring even distribution of calls, post, and web enquiries amongst the team on a daily basis
- Accurately documenting all instructions/conversations with clients on manual and IT-based systems, with specific emphasis on the latter, ensuring client files are kept up to date
- Developing and maintaining relationships with insurers, loss adjusters, and other third parties in order to secure the most favourable outcome for the client
- Negotiating with insurers to provide the best solution for clients, given legal and regulatory requirements
- Navigating and effectively maintaining manual and IT systems for processing and administrative purposes relating to claims, ensuring full details are recorded accurately at all times
- Maintaining filing systems and ensuring that processing is up-to-date at all times
- Ensuring daily diary management
- Working closely within the claims team to ensure fluid workflows and processes are followed, including regularly updating the Claims procedures manual
- Reporting all suspicious claims, such as validity, to the Operations Manager.
Requirements
- Previous claims experience, ideally from Commercial, but personal lines claims experience will also be considered
- Experience across a wide spectrum of insurance products and the claims associated with them, including home, motor, travel, and commercial lines
- Ability to identify that the criteria for a 'circumstance' has been met, to guide clients through the process of making a claim
- Resilience to challenge an insurer's view on the cover afforded by the policy if believed to be incorrect
What We Offer
- Free parking
- Ongoing training
- 25 days holidays + bank holidays plus the option to buy up to another 5 days holiday
- Auto enrolment pension
- Great social team environment
