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Field Service and Support Specialist

2 months ago

Chichester, West Sussex, United Kingdom Zenzero Full time
Job Description

As a Field Services Engineer at Zenzero, you will play a crucial role in supporting our customers and their end-users by providing expert advice and guidance on IT-related issues. Your primary responsibility will be to work on-site at customer locations to resolve technical issues, install new equipment, and perform other planned activities.

Key Responsibilities:

  • Visit customer sites to complete scheduled activities, including installations, desk moves, upgrades, and changes.
  • Provide reactive support for Network, Server, and Storage equipment located on customer sites, including acting as remote-hands for our Resolver Groups.
  • Offer end-user support and assistance for typical Desktop, Office, and other End-user Computing tasks.
  • Complete Incidents, Service Requests, and other defined activities, including performing Proactive Checks, basic Event Triage, and resolving subsequent issues within agreed parameters.
  • Work from a Zenzero office and provide general support services when not visiting customer sites.

Requirements:

  • Knowledge and technical understanding of Microsoft 365 and general business IT systems, including Azure, Intune, and Autopilot.
  • Experience in using ConnectWise Manage or another ITSM tool, such as ServiceNow, Remedy, or Autotask.
  • Operational understanding and experience working in ITIL-aligned environments, including an understanding of SLAs, Incident Management, Service Request Fulfilment, and Change Management.

Why Join Zenzero?

Zenzero is a Managed Services Provider (MSP or MSSP) dedicated to delivering exceptional IT support services to our customers. As a Field Services Engineer, you will be part of a dynamic team that values technical expertise, customer satisfaction, and collaboration.