Call Centre Operator

2 days ago


Maidstone, Kent, United Kingdom CV-Library Full time
Job Title: Call Centre Operator - CCTV

We are seeking a skilled Call Centre Operator to join our Monitoring Control Centre team.

About the Role:

In this challenging yet rewarding role, you will be at the forefront of ensuring the safety and wellbeing of vulnerable individuals, public spaces, and commercial properties. As a Call Centre Operator, you will play a crucial role in operating telecare and CCTV monitoring services, responding to emergency calls, and coordinating with various agencies when action is needed.

Key Responsibilities:
  • Assistive Technology Monitoring:
    • Respond to incoming assistive technology calls, providing reassurance and support to vulnerable users.
    • Summon emergency assistance when necessary and document all actions taken.
    • Conduct equipment tests and report system issues as needed.
  • CCTV Monitoring:
    • Monitor CCTV systems, keeping a vigilant eye on public areas and partner sites for any suspicious activity.
    • Manage cameras, document incidents, and escalate issues to authorities when appropriate.
    • Handle authorised enquiries in line with Home Office guidelines and company policies.
  • Emergency Call Handling:
    • Handle Council Out of Hours Emergency calls, accurately documenting actions and coordinating emergency responses.
    • Liaise with external agencies to ensure appropriate responses to incidents.
Skills and Attributes:

We are looking for individuals who possess the following skills and attributes:

  • Interest in assistive technology and promoting independent living.
  • Permanent Right to Work in the UK.
  • Empathy and patience to support vulnerable individuals with professionalism.
  • Resilience in high-pressure environments, managing interruptions or conflicting demands.
  • Strong communication skills, especially when handling sensitive information.
Requirements:
  • GCSEs in English and Maths (or equivalent).
  • Analytical skills to interpret information and develop effective responses.
  • Computer proficiency for operating CCTV and assistive technology systems.
  • Ability to pass vetting processes, including Non-Police Police Vetting Level 1 and enhanced DBS.
Benefits:

We offer a range of benefits, including:

  • Death in Service Benefit.
  • 24-hour GP support.
  • Night shift health checks.
  • Counselling.
  • Free parking.
  • Free tea and coffee.
  • Mental health support.
  • Birthday day off.
  • Christmas concession day.

£24,000 - £24,700 per annum plus career progression.



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