Call Centre Operator
2 days ago
We are seeking a skilled Call Centre Operator to join our Monitoring Control Centre team.
About the Role:In this challenging yet rewarding role, you will be at the forefront of ensuring the safety and wellbeing of vulnerable individuals, public spaces, and commercial properties. As a Call Centre Operator, you will play a crucial role in operating telecare and CCTV monitoring services, responding to emergency calls, and coordinating with various agencies when action is needed.
Key Responsibilities:- Assistive Technology Monitoring:
- Respond to incoming assistive technology calls, providing reassurance and support to vulnerable users.
- Summon emergency assistance when necessary and document all actions taken.
- Conduct equipment tests and report system issues as needed.
- CCTV Monitoring:
- Monitor CCTV systems, keeping a vigilant eye on public areas and partner sites for any suspicious activity.
- Manage cameras, document incidents, and escalate issues to authorities when appropriate.
- Handle authorised enquiries in line with Home Office guidelines and company policies.
- Emergency Call Handling:
- Handle Council Out of Hours Emergency calls, accurately documenting actions and coordinating emergency responses.
- Liaise with external agencies to ensure appropriate responses to incidents.
We are looking for individuals who possess the following skills and attributes:
- Interest in assistive technology and promoting independent living.
- Permanent Right to Work in the UK.
- Empathy and patience to support vulnerable individuals with professionalism.
- Resilience in high-pressure environments, managing interruptions or conflicting demands.
- Strong communication skills, especially when handling sensitive information.
- GCSEs in English and Maths (or equivalent).
- Analytical skills to interpret information and develop effective responses.
- Computer proficiency for operating CCTV and assistive technology systems.
- Ability to pass vetting processes, including Non-Police Police Vetting Level 1 and enhanced DBS.
We offer a range of benefits, including:
- Death in Service Benefit.
- 24-hour GP support.
- Night shift health checks.
- Counselling.
- Free parking.
- Free tea and coffee.
- Mental health support.
- Birthday day off.
- Christmas concession day.
£24,000 - £24,700 per annum plus career progression.
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