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Customer Service Director
2 months ago
{"h1": "Customer Service Manager Job Description", "p": "At Pour Moi Ltd, we are seeking an experienced and highly motivated Customer Service Manager to oversee our customer support operations in both wholesale and B2C channels. This role demands excellent leadership, communication, and problem-solving skills, as well as the ability to develop strategies that enhance customer satisfaction and support business growth.", "ul": [{"li": "Overall responsibility for the development, performance, and maintenance of the customer service activity within the organisation."}, {"li": "Lead the team to deliver exceptional customer experiences, ensuring brand values and tone, are always adhered to in all customer interactions."}, {"li": "Review and continuously improve customer service approach and processes, with a goal to streamline these and enable the team to focus more on relationship building."}, {"li": "Ensure the necessary resources and tools are available for quality customer service delivery"}, {"li": "Build strong relationships across departments and provide feedback to management on all areas of improvements"}, {"li": "HR duties such as 121s, performance management and holiday requests"}, {"li": "Effective reporting on customer service contacts for evaluating the performance and identifying areas for improvement. By regularly assessing customer interactions."}], "h2": "Requirements", "ul": [{"li": "Experience of leading a team in offering an excellent, customer-focused service in both B2C and B2B Environment in a product led industry"}, {"li": "Have a natural customer focus and is a champion for the customer."}, {"li": "Be able to resolve issues related to product availability, pricing, order processing, and shipping for wholesale customers. Excellent communicator demonstrating a natural desire to find solutions, help people and be positive even in challenging situations."}, {"li": "Organised and efficient with your time, able to self-manage whilst being comfortable asking for help or guidance when you need it."}, {"li": "Experience of implementing digital services to improve the customer experience"}], "h2": "What We Offer", "ul": [{"li": "A competitive salary"}, {"li": "A warm, friendly team environment"}, {"li": "25 days holiday per annum (plus bank holidays)"}, {"li": "Annual bonus scheme"}, {"li": "Exclusive discounts"}, {"li": "Flexible working"}]}
