Patient Services Director

1 month ago


Macclesfield, Cheshire East, United Kingdom Spire Healthcare Full time
Job Title: Patient Services Manager

Location: Macclesfield

Job Type: Full-time, Permanent

Hours: 37.5 hours per week

Salary: Competitive

Benefits: Excellent benefits package

About the Role

We are seeking an experienced Patient Services Manager to join our team at Spire Regency Hospital, Macclesfield. As a key member of our operations team, you will be responsible for providing leadership and direction to our administration, customer-facing, and service functions.

You will work closely with our Operations Director to ensure that our patients receive the highest level of care and service. Your role will involve providing clear guidance and support to our teams, improving operational processes, and ensuring regulatory compliance.

Key Responsibilities
  • Provide leadership and direction to administration, customer-facing, and service functions
  • Improve operational processes and ensure regulatory compliance
  • Develop and implement effective communication channels throughout the hospital
  • Manage personnel, including recruitment, training, and performance management
  • Monitor team service levels and adjust resource allocation as needed
Requirements
  • Good standard of secondary education with literacy, numeracy, and IT skills
  • Track record of successful people and process management
  • Relevant supervisory qualification and experience in healthcare or a similar customer-oriented organization
  • Ability to understand complex business processes and issues
  • Ability to work effectively in a matrix management environment
What We Offer

We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply.



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