Hotel Reception Supervisor
2 days ago
We are seeking a highly motivated and experienced Reception Duty Manager to join our team at Holiday Inn London Regents Park. As a key member of our front desk team, you will be responsible for ensuring a smooth and welcoming experience for our guests.
Key Responsibilities:
- Lead and motivate a team of receptionists to deliver exceptional guest experiences.
- Develop and implement effective strategies to improve customer satisfaction and loyalty.
- Manage the front desk operations, including check-in, check-out, and guest services.
- Provide exceptional communication and interpersonal skills to resolve guest complaints and issues.
- Collaborate with other departments to ensure seamless guest experiences.
Requirements:
- Proven track record as a Reception Supervisor and Duty Manager in a hotel environment.
- Excellent leadership and motivational skills to drive team performance.
- Highly organized and able to work under pressure to meet business needs.
- Excellent IT skills, including MS Office and financial systems.
- Excellent oral and written communication skills.
What We Offer:
- Competitive hourly rate of £14.85.
- Full-time schedule with 8 hour shifts.
- Weekend availability required.
- Opportunity to work in a dynamic and fast-paced hotel environment.
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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