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Customer Service Representative
2 months ago
About Pavers Shoes
Pavers Shoes is a growing, profitable business with family values and green credentials, offering a friendly, engaging, and positive environment for people to work in where they can make a real difference and feel valued.
Job Summary
We are seeking a Customer Advisor to join our team at Hayes Garden Centre in Ambleside on a part-time contract of 16 hours per week. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.
Key Responsibilities
- Deliver exceptional customer service, ensuring a positive experience for all customers
- Advise customers on shoe care and accessories, providing genuine, honest, and knowledgeable advice
- Support the maintenance of store standards, product placements, and stockroom
- Be a team player, maintaining a friendly, engaging, and positive attitude
- Meet daily KPIs and contribute to the success of the store
Requirements
- Good availability, including weekends and weekdays
- Previous experience in a sales or customer service role is desirable, but not essential
- Ability to work in a fast-paced environment and adapt to changing situations
- Excellent communication and interpersonal skills
- Ability to work as part of a team and maintain a positive attitude
Benefits
- Generous staff discount scheme, some of which can be shared with family and friends
- Holiday entitlement, which increases with service
- Company contribution pension
- Access to the Pavers Foundation, an employee-led grant application and charitable giving scheme
- Access to the Pavers Academy, providing career pathways and professional qualifications
- Access to wellbeing and financial support through RetailTRUST
Pay and Hours
£12.15 per hour, increasing to £12.35 per hour once the required retail induction PaSS stages are completed
