Conversational AI Solutions Expert
3 days ago
ServisBOT Inc. is a leading innovator in AI-driven solutions, specializing in conversational and generative AI.
**Estimated Salary:** £60,000 - £80,000 per annum
The role of a Conversational AI Business Analyst at ServisBOT involves shaping and delivering customer solutions using our conversational AI products.
**Key Responsibilities:**
- Collaborate with customers, bot architects, and technical teams to define project requirements for conversational AI applications.
- Conduct thorough requirements analysis to understand and document user needs, preferences, and pain points.
- Translate business requirements into solutions using our low-code platform.
- Stay up-to-date with AI trends such as Generative AI to ensure solutions remain relevant and competitive.
- Facilitate communication between stakeholders and internal teams to ensure alignment, understanding, and delivery of project goals.
- Assist in designing conversational end-user interfaces and agent experiences that are intuitive and engaging.
- Analyze data to monitor usage patterns and provide insights for continuous improvement.
- Prepare and deliver reports on project status, risks, and outcomes to senior management and other stakeholders.
- Maintain strong relationships with all project stakeholders, including internal teams and customers.
**Required Skills and Qualifications:**
- Bachelor's degree in Business, Computer Science, Data Science, or a related field OR BCS Business Analysis Certification.
- Proven experience as a Business Analyst, preferably with expertise in Chatbots, AI, machine learning, or related technologies.
- Experience with agile project management methodologies.
- Understanding of user experience design and user research techniques.
- Passion for staying updated on AI technology trends and advancements.
- Familiarity with basic coding principles (without needing to be a software engineer).
**Benefits:**
- Opportunity for professional growth and development working with the most exciting and widely discussed AI technologies.
- Exposure to Financial Services.
- Flexible working hours and remote work options.
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