Conversational AI Solutions Specialist
1 week ago
At ServisBOT Inc., we specialize in AI-driven solutions that transform customer and employee interactions. Our platform enables companies to deploy versatile AI assistants that enhance customer experience, streamline operations, and provide scalable, personalized experiences.
Job DescriptionThis is a unique opportunity to join our team as a Conversational AI Junior Business Analyst and shape the future of customer solutions. As a key member of our team, you will be responsible for bridging the gap between business needs and technical solutions, ensuring that our AI solutions are not only advanced but also tailored to solve real-world business challenges effectively.
- Main Responsibilities:
- Collaborate with business analysts, customers, bot architects, and technical teams to define and refine project requirements for conversational AI applications.
- Conduct thorough requirements analysis to understand and document user needs, preferences, and pain points.
- Play a pivotal role in testing and QA aspects of bot development.
- Translate business requirements into solutions using our low-code platform.
- Stay up-to-date with AI trends such as generative AI to keep solutions relevant and competitive.
- Facilitate communication between stakeholders and internal teams to ensure alignment, understanding, and delivery of project goals.
- Design conversational end-user interfaces and agent experiences that are intuitive and engaging.
- Analyze data to monitor usage patterns and provide insights for continuous improvement.
- Prepare and deliver reports on project status, risks, and outcomes to senior management and other stakeholders.
Location: Manchester, England (partly remote)
Salary: Estimated £40,000 - £50,000 per annum
We Offer:
- Training and BCS Business Analyst Certification.
- Opportunity for professional growth and development.
- Flexible working hours and remote work options.
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