Renewal Sales Administrator
24 hours ago
We are seeking a highly skilled and motivated Renewal Sales Administrator to join our team at Set3 Solutions Ltd. As a Renewal Sales Administrator, you will play a crucial role in ensuring the smooth renewal process of our customers' contracts.
Key Responsibilities:
- Prepare and send accurate quotations to customers.
- Ensure Zoho CRM is accurately updated with all sales activities, including quotations.
- Keep Xero updated with order acknowledgements, invoices, purchase orders, and bills.
- Follow up on overdue invoices via phone and email to ensure timely payment.
- Monitor contract renewal dates, proactively reaching out to customers throughout the renewal process, and following up with customers who haven't responded.
- Analyse renewal data to increase renewal rates and boost recurring business.
- Reach out to customers who choose not to renew, collecting feedback, and collaborating with team members to address any issues.
- Upgrade editions and cross-sell products during renewal discussions.
- Follow up on renewal quotes and process renewal orders efficiently.
- Contact potential and existing customers to offer our services.
- Handle both telephone and email enquiries, escalating issues to other team members when necessary.
- Complete various administrative tasks, such as filling out New Supplier forms.
Requirements:
- Be based within a reasonable commuting distance from the office.
- Experience in sales administration.
- A proven track record of working towards both team and individual targets.
- Strong attention to detail.
- Excellent numerical skills.
- Proficiency in both spoken and written English.
- Self-motivation with a proactive, enthusiastic, and positive attitude.
- Outstanding time management and organisational skills.
Benefits:
- Office located in a picturesque area, with well-maintained communal gardens and countryside walks nearby.
- Competitive salary package aligned with the candidate's qualifications, experience, and the market value of the role.
- 'On target' yearly bonus.
- Friendly and flexible working environment.
- 23 days of annual leave, plus public holidays.
- Your birthday off each year.
- Permanent, full-time position, Monday – Friday from 9:00am – 5:00pm, excluding public holidays.
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