Customer Resolution Specialist

3 weeks ago


Sevenoaks, United Kingdom West Kent Housing Association Full time

About the Role

We are seeking a skilled Customer Resolution Specialist to join our team at West Kent Housing Association. As a key member of our team, you will be responsible for handling customer complaints and feedback with compassion and sensitivity, seeking the right resolution for our customers in accordance with policies and procedures.

Key Responsibilities

  • Investigate customer complaints thoroughly and examine issues from all angles
  • Communicate effectively with customers in-person and by telephone, providing written responses to their complaints
  • Work collaboratively with colleagues and external stakeholders to resolve customer issues
  • Make confident decisions and take ownership of customer complaints

What We Offer

As a Customer Resolution Specialist at West Kent Housing Association, you will enjoy a great package of benefits, including a generous pension and life cover, health cash plan, flexible leave package, paid time off to volunteer, and an annual grant to support your wellbeing.

Location

The role is based at our Sevenoaks office, where we offer a flexible approach to hybrid working with full-time employees attending the office two days per week.

How to Apply

We will only consider applications submitted with a full CV and completed application form. For an informal chat about the role, please contact Gavin Farron.



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