Housing Dispute Resolution Specialist

2 weeks ago


Sevenoaks, Kent, United Kingdom West Kent Housing Association Full time
Customer Service Resolution Expert

About the Role
We are seeking a skilled Customer Service Resolution Expert to handle customer complaints and feedback with compassion and sensitivity, seeking the right resolution for our customers in accordance with policies and procedures. The ideal candidate will work collaboratively with colleagues and external stakeholders to deliver excellent customer service.

Key Responsibilities
- Handle customer complaints and feedback in a fair and timely manner
- Collaborate with colleagues and external stakeholders to deliver excellent customer service
- Seek the right resolution for customers in accordance with policies and procedures
- Work collaboratively to achieve team goals and objectives

About Us
At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package.

What We Offer
We offer a flexible approach to hybrid working with full-time employees attending the office two days per week. For an informal chat about the role, please contact Gavin Farron.

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