Customer Service Advisor

5 months ago


Sevenoaks, United Kingdom Noble Partnerships Full time

**Job description**

**Customer Service**

**Salary - £22,000 per annum**

**Location - Sevenoaks**

**Your role within the business**

You will play a key role within the business and demonstrate a professional, knowledgeable, and supportive approach at all times to customers and colleagues. You will be required to keep to timely and accurate administrative tasks and liaise with customers and clients via all correspondence available. Therefore, experience working on the phones is essential. This role requires accuracy and to follow policy procedures due to FCA regulations. Training will be provided.

**The key aspects of the role**:

- Respond to Inbound and outbound telephone enquiries in a professional and respectable manner
- Be aware and responsive to in house service levels and key performance indicators at all times
- Maintain customer account records by recording / updating and deleting information as required
- Process and respond to all Inbound and outbound correspondence
- Updating electronic and paper filing in order at all times
- Record any dissatisfaction / satisfaction information in line with the company procedure’s
- Contribute towards the team by working together to achieve the SLA requirements
- Identify and asses customers’ needs in order to achieve customer satisfaction and one call resolution where possible
- Collection /recording and processing of product or service disputes complaints by clarifying the customer's query; determining the cause of the problem and forwarding the respective information on for our complaint handling team to respond
- Updating / correction / maintenance of company HPI records
- Experience of working in a team in an office environment
- Knowledge of treating customers fairly (TCF)
- Awareness of current FCA regulations
- Ability to understand and comply with documented processes, policies, and procedures
- Excellent verbal and written communication skills

**Salary**: £22,000

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: Financial customer advisor



  • Sevenoaks, United Kingdom Service Care Solutions Full time

    Customer Services AdvisorLocation: Hybrid - Sevenoaks, TN13 1AXSalary: £29,050 per annum (Full-time, Permanent)Hours: 37 hours per week (Mon-Thurs 8:00am-5:15pm, Fri 8:00am-5:00pm, shift pattern)Closing Date: 8:00am on 15 November 2024Interview Date: Week commencing 18 November 2024Purpose of the Role:As a Customer Services Advisor, you'll provide tailored,...


  • Sevenoaks, United Kingdom CV-Library Full time

    MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in Kent. As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and maintaining high...


  • Sevenoaks, United Kingdom MMP Consultancy Full time

    MMP Consultancy is currently recruiting an enthusiastic Customer Service Advisor to join a Housing Association based in Kent.As a Customer Service Advisor, you will play a vital role in ensuring residents receive exceptional service and support. Your strong communication will be crucial in delivering a positive customer experience and maintaining high levels...


  • Sevenoaks, United Kingdom CV-Library Full time

    Customer Services Advisor Location: Hybrid - Sevenoaks, TN13 1AX Salary: £29,050 per annum (Full-time, Permanent) Hours: 37 hours per week (Mon-Thurs 8:00am-5:15pm, Fri 8:00am-5:00pm, shift pattern) Closing Date: 8:00am on 15 November 2024 Interview Date: Week commencing 18 November 2024 Purpose of the Role: As a Customer Services Advisor,...


  • Sevenoaks, United Kingdom Resolve Recruitment Services Full time

    Would you like to start a career in the insurance with full training provided? ...Or perhaps you are already in an insurance role and would like to further progress your career? This is a unique opportunity to work for a dynamic and forward-thinking employer who are extremely highly rated on glassdoor - where staff and ex-employees report a great working...


  • Sevenoaks, United Kingdom CV-Library Full time

    Customer Services Advisor (£29,050 full-time salary, 37 hours per week, permanent) Job Role We need people who enjoy communicating with others whether via the phone, email, web or social media. You will need to be confident using the latest technology and will also like to problem solve and be happy to ‘go the extra mile’ for our...

  • Service Advisor

    5 months ago


    Sevenoaks, United Kingdom Group 1 Automotive UK Full time

    **Group 1**_ _**Automotive** Service Advisor Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service? If the answer is yes to the above then we want to hear from you! Our Service Advisor Dealership in Sevenoaksis looking to recruit a new Service Advisor. About the...


  • Sevenoaks, United Kingdom West Kent Housing Association Full time

    Customer Services Advisor (£29,050 full-time salary, 37 hours per week, permanent)Job RoleWe need people who enjoy communicating with others whether via the phone, email, web or social media. You will need to be confident using the latest technology and will also like to problem solve and be happy to ‘go the extra mile’ for our customers.You will have a...


  • Sevenoaks, United Kingdom Noble Partnerships Full time

    **Job description** **Customer Service** **Salary - £21,000 - £23,000 per annum** **Location - Sevenoaks** **Your role within the business** You will play a key role within the business and demonstrate a professional, knowledgeable, and supportive approach at all times to customers and colleagues. You will be required to keep to timely and accurate...


  • Sevenoaks, United Kingdom Aquilo Facilities Limited Full time

    **Bonus Based On Team Goals Achieved**: On Target: £500 per month OTE: £34,000 per annum **Introduction** The Customer Service role has been created to help our business customers/client accounts. To ensure that our clients who deliver volume and high revenues of work are receiving an exceptionally high level of service. To ensure these clients are...


  • Sevenoaks, United Kingdom Halfords Full time

    Age 21+ £12.74 per hourUnder 21 £9.90 per hourLove all things motoring?  Great with customers?Your knack with customers and boundless enthusiasm for cars is what will lead you to success in this role.  Ideally, you’ll already have some experience of fitting car parts, even as a hobby. Either way, we have training in place to get you the skills you need...

  • Service Advisor

    4 weeks ago


    Sevenoaks, Kent, United Kingdom Marshall Motor Group Full time

    About the RoleWe are seeking a skilled Service Advisor to join our team at Marshall Motor Group. As a Service Advisor, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our customers.Key ResponsibilitiesEstablish and manage customer relationships, greeting them on arrival and supporting their...


  • Sevenoaks, United Kingdom MMP Consultancy Full time

    We are seeking a knowledgeable Candidate who can effectively deliver a high-quality service to our residents. The Customer Service Advisor will be the primary point of contact for residents and will be responsible for resolving their queries and concerns in a professional and courteous manner.Key responsibilities include:Service Delivery:Respond to and...


  • Sevenoaks, United Kingdom Marshall Motor Group Full time

    Job titleService Advisor- Aston Martin Sevenoaks Job referenceREQ10398 Date posted08/10/2024 Application closing dateBlank LocationAston Martin Sevenoaks SalaryCompetitive and with a bonus and OTE scheme in place Contractual hours BasisFull time Job category/typeAftersales AttachmentsBlank Job description Customer Service Advisor Location- Aston Martin...


  • Sevenoaks, United Kingdom Blue Motor Finance Ltd Full time

    **Job purpose** You will be part of an engaging team of Customer Service Advisors who put the customer at the heart of everything they do. We are striving for first call resolution whilst providing a positive and friendly service to our customers. This is a growing and developing role along with the growth of the department. We are looking for...


  • Sevenoaks, United Kingdom TN Recruits Full time

    **Location**: Sevenoaks **Salary**: Up to £26,000 per annum + Commission **Working Hours**: Monday - Friday, 8:00 am to 5:00 pm, 1 in 3 Saturdays - 9:00 am to 4:00 pm **Flexibility**: Overtime available **About The Company**: They are a dynamic company dedicated to providing top-notch technical solutions and exceptional customer service to their...

  • Service Advisor

    2 weeks ago


    Sevenoaks, Kent, United Kingdom Marshall Motor Group Full time

    About the RoleAs a Service Advisor at Marshall Motor Group, you will play a vital role in delivering exceptional customer experiences for our luxury car clients. You will be the point of contact between customers and our workshop, providing expert guidance and support throughout their vehicle service journey. Key ResponsibilitiesEstablish and manage customer...


  • Sevenoaks, United Kingdom Collab Advisor Full time

    **Company Description**: Developing software to increase productivity across the design and construction of global real estate. **Responsibilities** - Record and distribute communications (meeting minutes) - Responsible for Document control and upload to Software platform - Configuration and set up of company platform. - Update and manage Wrike tasks and...

  • Sales Advisor

    4 weeks ago


    Sevenoaks, United Kingdom CV-Library Full time

    Job Title: Sales Advisor Location: Sevenoaks Basic Salary: Permanent contract - £11.44 Per Hour (21 years old+) / £8.60 Per Hour (18-20 years old)  OTE: Between £27,000 - £30,000 per annum Shift and schedule: Trading hours are 9:30 am - 5:30 pm Monday to Saturday, closed Sunday. 5-7 day working pattern   Priority...

  • Apprentice Warehouse

    6 months ago


    Sevenoaks, United Kingdom Motor Parts Direct Ltd Full time

    I am looking for someone who is hard working and would like an opportunity to be an apprentice for a motor parts company in their busy warehouse This Branch is working at a very fast pace so requires someone who is very organised. key responsibilities - To assist the branch manager to motivate customer delivery staff, and to implement excellent customer...