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Front Desk Associate

2 months ago


York, York City, United Kingdom The Judge's Lodging Full time

We are seeking a skilled and welcoming Front Desk Associate to serve as the public face of The Judge's Lodging, a busy and vibrant hospitality establishment.

As a key member of our team, you will be responsible for providing exceptional guest experiences, ensuring seamless check-in and check-out processes, and delivering top-notch hospitality services.

Your day-to-day responsibilities will include:

  • Greeting guests with a warm and welcoming smile, setting the tone for a memorable stay
  • Efficiently processing guest arrivals and departures, ensuring accurate and timely check-in and check-out procedures
  • Providing personalized assistance and recommendations to guests, enhancing their overall experience
  • Upselling rooms and amenities, driving revenue growth and increasing guest satisfaction
  • Staying up-to-date on hotel facilities and services, offering expert advice and guidance to guests

To excel in this role, you will need to possess:

Key Skills and Qualities:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues
  • Strong problem-solving and adaptability skills, with the ability to handle unexpected situations with ease
  • High energy and a positive attitude, with a passion for delivering exceptional guest experiences
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities

In return, we offer a competitive salary, negotiable dependent on experience, as well as a range of benefits and perks, including:

  • A comprehensive benefits package, including health insurance and retirement savings
  • Opportunities for career growth and professional development, with a focus on employee empowerment and autonomy
  • A dynamic and supportive work environment, with a strong sense of community and teamwork
  • Access to exclusive employee discounts and perks, enhancing your overall quality of life