Customer Service Coordinator

10 hours ago


Cheltenham, Gloucestershire, United Kingdom The Burford Recruitment Company Full time

The Burford Recruitment Company is seeking a highly organised and client-focused individual to join their Customer Service & Finance team. This role will focus on providing exceptional service to guests while ensuring smooth financial operations.

We are looking for a professional with a passion for delivering exceptional customer service. You will be a self-starter, able to manage your workload, and comfortable working with numbers. Previous experience in a customer-facing or office environment is essential, and you will need strong IT skills, including Microsoft Excel and Outlook.

Key Responsibilities

Customer Service

  • Respond to enquiries from guests via telephone, internet, and email regarding properties, prices, and availability
  • Provide alternative property options and follow up with potential guests to maximise sales
  • Manage booking confirmations, guest communications, and after-stay feedback
  • Liaise with Directors, housekeepers, and property owners to resolve guest queries and complaints

Finance

  • Process guest payments and reconcile bookings and finance systems
  • Manage the bank reconciliation process and chase outstanding payments
  • Take and refund the security deposit

Office & Admin

  • Act as the first point of contact for guests and internal teams
  • Provide administrative support to the Customer Service & Finance team


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