Front Desk Associate
6 days ago
About Us
Park Inn by Radisson Southend-on-Sea is a leading hospitality company that operates a portfolio of hotels and resorts around the world. Our mission is to deliver exceptional guest experiences and create memorable moments for our customers.
The Role
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Park Inn by Radisson Southend-on-Sea. As a key member of our front office team, you will be responsible for providing a warm and welcoming experience for our guests, ensuring their stay with us is nothing short of exceptional.
Key Responsibilities
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Process guest payments and handle cash and credit transactions.
- Maintain accurate records and reports, including guest information and hotel operations data.
- Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
Requirements
- High school diploma or equivalent required; hospitality or customer service experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Basic math skills and accuracy with handling cash and credit transactions.
- Ability to maintain confidentiality and handle sensitive guest information.
What We Offer
As a valued member of our team, you will enjoy a range of benefits, including:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
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