Reservations Team Lead
1 week ago
We are seeking a highly skilled Central Reservations Supervisor to join our team at Gaucho Restaurants. As a key member of our reservations team, you will play a pivotal role in delivering exceptional guest experiences and driving business results.
This is an exciting opportunity for a motivated and experienced reservations professional to take on a leadership role and make a real impact on our business. You will be responsible for supervising a team of reservationists, optimizing our booking process, and ensuring that our guests receive the highest level of service and experience.
The ideal candidate will have excellent communication and leadership skills, as well as a deep understanding of the reservations function and its importance to our business. You will be able to work independently and as part of a team, and will be passionate about delivering exceptional results and exceeding guest expectations.
Key Responsibilities:
- Lead and develop a team of reservationists to achieve exceptional guest service and business results
- Optimize the booking process to drive business growth and efficiency
- Collaborate with other departments to ensure seamless guest experiences
- Develop and implement effective processes and procedures to drive business results
- Manage social media to build brand awareness and drive engagement
Role Specifics:
- Hours: 40 per week, including evenings and weekends
- Salary: Up to £32,000 per year + annual bonus scheme
- Benefits and Training: 50% off at all Gaucho and M Restaurants, referral and length of service bonuses, incentive and reward schemes, cycle to work schemes, and more
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