Reservations Team Lead
6 days ago
About the Role:
The Reservations Manager will be responsible for leading the hotel reservations team, ensuring seamless service to guests and colleagues. The ideal candidate will have at least 1.5 years' experience leading an individual hotel reservations team and possess problem-solving, analytical, and organizational abilities.
Key Responsibilities:
- Manage the call center function and oversee the handling of reservations
- Provide excellent communication skills and interact with customers, OTA's, employees, and third parties
- Develop and implement effective training programs for team members
- Adapt to a frequently changing market environment
What We Offer:
As part of the Arora Group, you will have opportunities for career progression and development across our properties and brands. We offer a competitive salary, 28 days holiday, and enhanced benefits after 5 years of service.
About Us:
Radisson Blu Heathrow Hotel & Conference Centre, London is a unique hotel featuring bedrooms and suites, two restaurants, 42 meeting rooms, and a health club with state-of-the-art equipment. We are growing rapidly and offer exciting opportunities for advancement.
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