Reservations Team Lead

4 weeks ago


London, Greater London, United Kingdom Elite Hotels Full time
Reservations Manager

Elite Hotels is seeking an inspirational leader to join our Reservations Team as a Reservations Manager. This is a rare and exciting opportunity to lead a team and make a positive impact on our guests' experiences.

About the Role

As a Reservations Manager, you will be responsible for leading the Reservations team and ensuring that our guests receive the highest standards of customer service. You will work closely with the Executive Team and General Manager to achieve this goal.

Key Responsibilities
  • Ensure that all Reservations staff adhere to the highest quality of guest service standards, using the AA guidelines and Guest Satisfaction Surveys.
  • Provide a comprehensive induction for new Reservations staff, ensuring they understand how their role interacts with other departments.
  • Attend and contribute to the Yield Management Team, ensuring that Reservations staff are efficient and competent in Sales tasks.
  • Work with the HR Manager to develop an effective recruitment strategy and induction programs that meet the needs of the department and employees.
  • Ensure that Standards of Procedure (SOPs) are continually updated and that staff adhere to these.
What We Offer

At Elite Hotels, we strive to make every visit to our hotels a positive experience that customers feel compelled to talk about. As a Reservations Manager, you will be part of a team that is dedicated to delivering exceptional customer service and creating memorable experiences for our guests.



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