Reservations Team Lead
4 weeks ago
We are seeking a highly skilled and experienced Reservations Manager to join our team at Hotel Indigo London Paddington. As a key member of our reservations team, you will be responsible for managing the reservations process, ensuring seamless guest experiences, and driving revenue growth.
Key Responsibilities:
- Manage and coordinate the reservations process, ensuring timely and accurate processing of guest requests
- Develop and implement effective strategies to drive revenue growth and increase occupancy rates
- Train and motivate a small reservations team to achieve exceptional service standards
- Collaborate with hotel departments to ensure seamless guest experiences and resolve any issues that may arise
Requirements:
- Proven experience in reservations management, preferably in a hotel or hospitality setting
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and external partners
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple deadlines
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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