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Customer Success Lead

2 months ago

London, Greater London, United Kingdom Troi Full time
{"Role & Responsibilities": "Key Responsibilities

As a Customer Success Lead, you will be responsible for expanding the number of users within an account while ensuring existing customers receive an exceptional experience using our SaaS medical/telehealth platform.

You will lead technical product and clinical demonstrations to ensure current utilization and adoption of users within specified accounts.

Additionally, you will successfully onboard and train new customers in the utilization of their software, ensuring the full utilization of system functionality and efficient workflows.

You will also support live, clinical utilization of the platform in clinical areas, labs, training sessions, etc.

Furthermore, you will build engagement and value through the platform across divisions and specialties, supporting the growth and retention of customers.

Lastly, you will ensure the delivery of an exemplary customer experience at all times.

", "Technical Expertise": "Technical Requirements

You will successfully deliver, connect, configure, and test hardware/equipment and solutions to customers in a clinical setting.

You will disconnect, remove, sanitize, and store equipment post-case.

You will participate in planning, testing, and coordination meetings.

You will help to triage support calls for troubleshooting system/software issues as they arise, promptly escalating any technical need for resolution.

", "Requirements": "Essential Skills and Experience

You will have experience with medical devices or hardware, which is a must for this role.

You will have experience of working in the Health space, either for a vendor or directly.

You will have excellent communication and presentation skills.

You will have excellent time and project management skills, with the ability to manage multiple accounts simultaneously.

You will be commercially minded, used to working to and hitting sales targets, renewal bonuses, etc.

You will be a collaborative team player with cross-functional relationship building skills.

You will be flexible with scheduling, as this role may require working outside of an 8:00 AM to 5:00 PM workday.

", "What You'll Get in Return": "Benefits

You will receive a salary of £80,000 - £100,000 (DoE) + commission, company bonus of 20% & stock options, holiday, healthcare & pension.

", "About the Role": "About the Job

This is an exciting opportunity for a Customer Success Lead to join our team at Troi Search.

As a Customer Success Lead, you will be responsible for expanding the number of users within an account while ensuring existing customers receive an exceptional experience using our SaaS medical/telehealth platform.

You will work closely with our client to deliver an exemplary customer experience and drive adoption of the platform within specified accounts.

This is a field-based, customer-facing role covering the European region.

", "Physical Requirements": "Physical Demands

This role will require some physical lifting, so please be advised of this when applying.

A clean driving record and the passing of a background screen is required.

", "Company Information": "About Troi Search

Troi Search is a leading recruitment agency specializing in the healthcare and technology sectors.

We are proud to be working with a long-standing MedTech/B2B SaaS client to find the ideal candidate for this role.

", "Contact Information": "

We cannot provide Visa Sponsorship for this role.

", "Disclaimer": "

Please note that this job description is subject to change.

", "Job Type": "Full-time"}