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Aftersales Department Head
2 months ago
We are seeking an experienced Aftersales Manager to lead our Service Department in Portsmouth, Hampshire.
Key Responsibilities- Oversee the day-to-day operations of the Service Department, ensuring seamless delivery of customer service and vehicle maintenance.
- Monitor and analyze customer satisfaction surveys and other performance metrics to identify areas for improvement.
- Drive the performance of Service department staff, fostering a culture of excellence and customer-centricity.
- Develop and implement strategies to meet or exceed departmental targets and budgets.
- Conduct regular performance analysis to identify trends and opportunities for growth.
Previous experience as a Service Manager or Aftersales Manager, with a proven track record of success in a similar role. Strong leadership and ambassadorial skills, with the ability to represent the Brand and Dealer group.
In return, you will enjoy working in excellent facilities, with a company offering long-term career progression and a rewarding package.
