Head of Maintenance Operations

3 weeks ago

Portsmouth, Portsmouth, United Kingdom VIVID Housing Full time
About the Role

We are seeking a highly experienced and skilled Head of Repairs and Maintenance to join our dynamic team at VIVID Housing. As a key member of our leadership team, you will be responsible for overseeing and managing all building maintenance activities across our housing properties.

Key Responsibilities
  • Provide inspirational leadership to a large workforce, ensuring engagement, well-being, and high levels of performance.
  • Manage all external contracts, setting performance targets and monitoring them, including budgetary control.
  • Take ownership of the department's budget, including setting, forecasting, and managing spend across maintenance operations.
  • Implement performance tracking systems to monitor service delivery and respond to feedback effectively.
  • Position to anticipate and respond to the changing external environment, government, and evolving internal priorities.
  • Identify, evaluate, and deliver business opportunities in accordance with our strategies and contribute to wider business objectives.
  • Lead and develop the portfolio of services, working with the Chief Operating Officer and Property Services Director on strategic matters, providing insight and guidance to inform robust decision-making.
  • Create a culture of risk management which is embedded within day-to-day activities to ensure risks are identified and appropriately managed or mitigated.
  • Develop a commercial approach to maintenance operations, ensuring cost-effectiveness and value for money.
  • Ensure the successful delivery of our empty property works throughout our existing portfolio including garages, commercial buildings and where there is any reason for a property to be empty.
  • Drive the leadership and performance of the Grounds and Estates Services.
  • Be the advocate for excellent customer service throughout the organisation, ensuring ease of access for customers and high levels of satisfaction.
Requirements
  • Leadership, management, coaching qualifications or equivalent experience.
  • Chartered membership of CiH or a understanding of the requirements for CiH as well as a commitment to working towards it.
  • Proven experience in a senior leadership role within building maintenance, facilities management, or a similar environment, ideally within the social housing sector.
  • Demonstrable track record of managing large teams, including trades operatives, and fostering high engagement and staff welfare.
  • Strong understanding of compliance and safety regulations, including the "Big 6" areas of statutory compliance.
  • Commercially astute, with experience in managing substantial budgets and delivering cost savings without compromising on quality or safety.
  • Strong supply chain and contract management skills, with the ability to manage complex contracts and supplier relationships.
  • Excellent organisational and communication skills, with the ability to manage multiple priorities and deadlines.
  • Ability to work collaboratively with various stakeholders, including contractors, customers, and internal teams.
About VIVID Housing

VIVID Housing is a vibrant, friendly, and inclusive organisation that supports, develops, and attracts the best people. We are committed to providing safe and well-maintained homes for our residents and are looking for a dedicated and experienced Head of Repairs and Maintenance to join our team.

We offer a range of benefits, including 30 days holiday (plus bank holidays), a productivity-related bonus scheme, a generous contributory pension, life assurance, private medical insurance, and access to counselling, legal, and financial information.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you have a demonstrable track record of managing large teams, including trades operatives, and fostering high engagement and staff welfare, we encourage you to apply.

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