Head of Customer Service Delivery
1 week ago
At Toyota Financial Services, KINTO, and KINTO JOIN, we are seeking a highly skilled and experienced Head of Customer Service Delivery to lead our Customer Services Department. As a key member of our team, you will be responsible for cultivating a high-performing and engaged team, driving customer excellence, and delivering exceptional customer service across KINTO UK.
Key Responsibilities:
* Lead and coach the Customer Services Department to achieve customer satisfaction and service excellence.
* Develop and implement strategies to increase customer engagement and retention.
* Collaborate with cross-functional teams to drive business growth and improvement.
* Analyze customer feedback and develop solutions to drive continuous improvement.
Requirements:
* Proven experience in customer service management, ideally in a senior leadership role.
* Strong leadership and coaching skills to motivate and develop high-performing teams.
* Excellent communication and interpersonal skills to effectively collaborate with stakeholders.
* Ability to analyze complex data and develop insights to drive business decisions.
What We Offer:
* Competitive salary and bonus potential.
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
* Opportunities for professional growth and development in a dynamic and innovative company.
KINTO UK is an Equal Opportunities Employer
We welcome applications from diverse candidates who share our commitment to customer service excellence and teamwork. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.
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