Service Delivery Manager
3 weeks ago
We are seeking a seasoned IT support professional to lead our service delivery team and drive continuous improvement across the support function.
Key Responsibilities:
- Lead the support team and ensure smooth day-to-day operations.
- Manage contract delivery and compliance with service level agreements.
- Drive continuous service improvements across support functions.
- Oversee budgets and ensure cost-effective resource allocation.
- Develop and maintain strong relationships with stakeholders and suppliers.
Requirements:
- ITIL Foundation certification with extensive experience in support management.
- Strong leadership and team management skills.
- Excellent problem-solving abilities with a customer-first mindset.
- Experience in change management and service improvement processes.
- Ability to manage out-of-hours support and crisis situations.
This is a part-time opportunity based in Portsmouth, requiring two days of work per week.
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