Service Delivery Manager

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Robertson Sumner Full time
Service Support Desk Manager

We are seeking a seasoned IT support professional to lead our service delivery team and drive continuous improvement across the support function.

Key Responsibilities:

  • Lead the support team and ensure smooth day-to-day operations.
  • Manage contract delivery and compliance with service level agreements.
  • Drive continuous service improvements across support functions.
  • Oversee budgets and ensure cost-effective resource allocation.
  • Develop and maintain strong relationships with stakeholders and suppliers.

Requirements:

  • ITIL Foundation certification with extensive experience in support management.
  • Strong leadership and team management skills.
  • Excellent problem-solving abilities with a customer-first mindset.
  • Experience in change management and service improvement processes.
  • Ability to manage out-of-hours support and crisis situations.

This is a part-time opportunity based in Portsmouth, requiring two days of work per week.


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