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Technical Support Specialist

2 months ago

Basingstoke, Hampshire, United Kingdom NuStaff Recruitment Full time

Job Summary:

NuStaff Recruitment is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and internal stakeholders, resolving complex technical issues, and ensuring exceptional customer service.

Key Responsibilities:

  • Provide technical support to customers and internal stakeholders via various communication channels
  • Resolve complex technical issues in a timely and efficient manner
  • Collaborate with cross-functional teams to ensure seamless customer service
  • Stay up-to-date with product knowledge and technical skills to provide accurate and informed support
  • Develop and maintain relationships with customers and internal stakeholders to ensure long-term satisfaction

Requirements:

  • Background in mechanics or mechanical engineering
  • Excellent customer service skills and technical knowledge
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team

What We Offer:

  • Competitive salary and annual discretionary bonus
  • Hybrid working arrangement after successful completion of probationary period
  • Subsidized canteen and free on-site parking
  • Regular social events and excellent employee wellness program
  • 22 days annual leave plus bank holidays and Christmas shutdown
  • Private health and dental care and contributory pension scheme
  • Internal online training portal to enhance learning and self-development
  • Staff discount on products