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Service Support Officer

2 months ago


Wakefield, Wakefield, United Kingdom Live Well Wakefield Full time
About the Role

We are seeking a highly organized and communicative Service Support Officer to join our team at Live Well Wakefield. As a key member of our community-based service, you will play a vital role in supporting adults aged 18+ to improve their health, wellbeing, and independence.

Key Responsibilities
  • Act as the primary point of contact for users of the service, members of the public, and other professionals, providing information and signposting/triaging.
  • Collaborate with team members to provide administrative support for activities, caseloads, and meetings.
  • Work with sensitivity and have a good understanding of the issues experienced by users of the service.
  • Assist the team with various communications methods, such as website updates, presentations, and digital communication.
  • Perform general clerical duties, including dealing with mail, photocopying, and ordering/purchasing supplies.
Requirements
  • Recent experience in providing administrative support to a team or service.
  • Experience working in a person-centred role with members of the public and communicating with diverse groups.
  • Experience keeping accurate and timely records.
  • Excellent organizational skills, ability to manage time effectively, prioritize tasks independently, and work under pressure to meet deadlines.
  • Confident IT skills.
  • Operate in a non-judgmental, empathetic manner.
  • Ability to work from our office base during service hours.
What We Offer
  • 28 days holiday per year plus bank holidays.
  • 5% salary contribution to a pension scheme.
  • Access to Occupational Health.
  • Access to health service discount schemes, including Blue Light Card.
  • A range of policies and practices to ensure a supportive and inclusive workplace.
  • Competitive salary and annual pay reviews.
Equal Opportunities

We are an equal opportunities organization and invite applications from all sections of the community. We value diversity and welcome applicants from diverse backgrounds.