Process Improvement Specialist

4 days ago


Epsom, Surrey, United Kingdom Thames Water Full time
Job Description

Thames Water is seeking a highly skilled Process Improvement Specialist to join our team on a permanent basis. As a Process Improvement Specialist, you will play a critical role in developing and delivering our Licence to Operate (LTO) programme, which demonstrates the competency of internal and third-party staff working on our clean water networks.

Key Responsibilities:
  • Develop and Deliver Training Programmes: Coordinate and deliver training, coaching, competency assessment, and task observations with network personnel and their managers in line with the LTO process.
  • Personalised Competency Plans: Develop personalised competency plans for people working on Water Networks, ensuring their learning material is updated and relevant, ensuring all personnel have the same journey.
  • Performance Monitoring and Reporting: Monitor and report on performance against the LTO plan and guide initiatives for the development of the LTO as necessary.
  • Engagement and Expectations: Drive engagement with Licence to Operate programme and manage expectations by acting upon feedback and raising issues.
  • Industry Standards: Utilise company and industry standards to develop individual competency plans.
  • Learning Gaps: Monitor and report the delivery of competency plans, by creating exercises to identify learning gaps to enable individuals to continuously maintain their licence to operate.
Requirements:
  • Full UK Driving Licence: Due to the nature of the role, a Full UK Driving licence is required.
  • Water Network Experience: Experience within the water network or repair and maintenance environment.
  • Mentoring and Coaching: Experience in mentoring/coaching/assessing.
  • Training and Development: Great training, coaching, and assessing skills.
  • Internal Quality Assurance: Internal quality assurance experience is desirable but not essential.
What We Offer:
  • Competitive Salary: We are offering a starting salary from £44,680 per annum + a car allowance.
  • Holiday Entitlement: 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays).
  • Pension Scheme: Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments: Open to all once a year.
  • Benefits Scheme: Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

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