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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused professional to join our Network Enquiries team as a Customer Service Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service to our valued customers, providing expert knowledge and problem-solving skills to resolve their queries and complaints.
Key Responsibilities:- Provide high-quality, helpful, and friendly service to customers via phone
- Deliver a seamless customer experience by prioritizing workload, reacting swiftly, and maintaining accuracy
- Develop and maintain expert knowledge of Water and Wastewater queries and complaints
- Work collaboratively with colleagues to achieve team goals and objectives
- Passion for customer service with previous experience in delivering exceptional customer service
- Strong listening and communication skills, along with resilience and rapport-building abilities
- Tech savviness with ability to navigate IT systems and engage with customers on the phone
- Quick reactions and ability to work accurately to ensure a seamless customer experience
Our comprehensive training program will equip you with the skills and knowledge needed to succeed in this role. You will work a 37-hour week with flexible shifts, including every other weekend. We offer a range of benefits, including free parking, an on-site gym, and a delightful restaurant and coffee shop.
This is a 12-month contract with the potential to become permanent, making it the perfect stepping stone to a fulfilling career in customer service.
