Front of House Operations Manager
5 days ago
At Hollywood Bowl Group, we are passionate about creating an unforgettable experience for our customers. As a Front of House Operations Manager, you will play a vital role in delivering exceptional service and ensuring the centre is both a fun and safe environment.
Job OverviewWe are seeking an experienced manager to join our team, ideally with a background in the leisure, hospitality, or retail industry. The successful candidate will have a proven track record of managing teams, driving business growth, and delivering financial targets.
About the RoleThe Front of House Operations Manager will be responsible for:
- Leading a high-performing team to deliver outstanding customer service
- Ensuring the effective operation of the front of house area, including the lanes, bar, diner, and amusements
- Supporting the Centre Manager in achieving financial targets and service standards
- Maintaining a safe and enjoyable environment for customers and employees
To succeed in this role, you will need:
- Management experience, preferably in the leisure, hospitality, or retail industry
- A passion for customer service and a commitment to delivering exceptional experiences
- Evidence of driving business growth and delivering financial targets
- An ability to lead and develop large teams
We offer a competitive salary of £35,000 - £45,000 per annum, depending on experience. Additionally, you can enjoy:
- 50% off food when you're working
- Optional pension plan
- 28 days' holiday + additional days with length of service
- Access to our in-house Centre Manager in Training programme and apprenticeships
- Free games vouchers every month
- 30% discount off food and drink for you and up to five friends
- Access to our Employee Assistance Programme (EAP) and dedicated Mental Health First Aiders
- The opportunity to join our healthcare cash plan
- Financial long service awards
- A £15 donation to our dedicated charity partner when you complete your induction
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