Hospitality Operations Manager

1 month ago


South Kensington, Greater London, United Kingdom Ibis Styles London Gloucester Road Full time

Discover a new career opportunity at Ibis Styles London Gloucester Road, where you can showcase your exceptional leadership skills as a Hotel Team Leader.

Company Overview

We are a world-leading hospitality brand, dedicated to providing an unforgettable experience for our guests. Our hotel is situated in the heart of London, with 84 rooms and a charming, contemporary design that reflects the city's vibrant spirit.

About the Role

As a Hotel Team Leader, you will be responsible for overseeing the Front of House and Food and Beverage teams, ensuring seamless operations and delivering exceptional guest satisfaction. You will work closely with the Assistant Manager to maintain high standards of quality and service.

Main Responsibilities
  • Manage and motivate the Front of House and Food and Beverage teams to achieve excellent results
  • Coordinate daily operations, including room allocation, food and beverage service, and cash handling
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Monitor and control budgets, managing costs effectively
  • Collaborate with the sales team to develop and execute marketing plans
Requirements
  • Strong leadership and communication skills, with the ability to motivate and inspire a team
  • Excellent problem-solving and decision-making abilities, with a focus on efficiency and effectiveness
  • Proven track record of success in a similar role, with a strong understanding of hospitality operations
  • Ability to work under pressure, prioritizing tasks and managing multiple responsibilities
  • Familiarity with Fols/Opera Cloud software and experience with financial management systems
What We Offer
  • A competitive salary of £14.26 per hour + bonus
  • A comprehensive benefits package, including a pension scheme, discount card, and training opportunities
  • A dynamic and supportive work environment, with a focus on employee development and growth
  • The chance to work with a world-leading hospitality brand, contributing to the success of our global network

An estimated salary range for this position is between £25,000 - £30,000 per annum, depending on experience and qualifications.



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