Senior Service Coordinator

4 days ago


South Kensington, Greater London, United Kingdom Bvlgari Hotel London Full time
Duty Manager Job Description at Bvlgari Hotel London

We are seeking a skilled Duty Manager to join our team at Bvlgari Hotel London, where you will be responsible for overseeing daily hotel operations and providing exceptional service to our guests.

About the Role:

This role involves managing daily hotel operations, ensuring that all departments are working together seamlessly to deliver a world-class guest experience. You will act as the primary point of contact for guests, resolving any queries or concerns efficiently and effectively.

Responsibilities:

  • Manage daily hotel operations, ensuring seamless coordination across all departments.
  • Act as the primary point of contact for guests and resolve any queries or concerns efficiently.
  • Lead and support the team during shifts, maintaining exceptional service standards.
  • Represent senior management in their absence, making sound decisions to support the team and guests.

Requirements:

  • Previous experience in a luxury hotel or similar high-end hospitality environment.
  • Impeccable customer service skills, with the ability to anticipate and exceed guest expectations.
  • Strong leadership and problem-solving abilities, with a calm and composed demeanor under pressure.

Benefits:

  • A competitive salary of £45,000 - £55,000 per annum.
  • A comprehensive benefits package, including access to world-class training programs.
  • The opportunity to work in one of London's premier locations, delivering exceptional hospitality experiences.


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