Reservations and Conference Operations Manager

5 days ago


Newbridge, Caerphilly County Borough, United Kingdom Klarent Hospitality Limited Full time
Job Title: Reservations and Conference Operations Manager

About Us: Klarent Hospitality Limited is a leading hospitality group operating branded hotels in key locations across the UK and Ireland. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Salary: £40,000 - £60,000 per annum, depending on experience.

About the Role: We are seeking a highly motivated and experienced Reservations and Conference Operations Manager to join our team. As a key member of our sales department, you will be responsible for managing the Groups, Conference and Events Sales office to actively convert customer enquiries into confirmed sales.

Main Responsibilities:
  • Manage the Groups, Conference and Events Sales office to achieve sales targets.
  • Contribute to the selling strategy of the hotel and manage the department's adherence to achieving that strategy.
  • Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market.
  • Generate a culture of high standards for relationship building, customer service, selling techniques, and billing and processing contracts.
  • Manage and develop the team to ensure career progression and effective succession planning within the hotel and company.
  • Organise hotel promotional activities.

Required Skills and Qualifications:
  • Strong leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
  • Good understanding of the hospitality industry and sales strategies.

Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • Fully funded apprenticeships available.
  • Pension enrolment.
  • Annual holidays entitlements inclusive of Bank Holidays.
  • Opportunity to buy additional holiday entitlements.


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