Emergency Response Coordinator

2 weeks ago


Bristol, Bristol, United Kingdom Bristol City Council Full time

We're looking for an experienced professional to take on the role of Customer Experience Director. In this position, you will be responsible for driving excellence in customer service and experience across our Operations Centre, located at 100 Temple Street, Bristol BS1 6AN.

As a key member of our team, you will be accountable for ensuring that all customers receive a high level of service and support. This will involve responding to emergency calls, operating various platforms, and managing shift patterns to ensure seamless coverage during peak periods.

The ideal candidate will possess excellent leadership skills, the ability to work under pressure, and a strong understanding of solution-oriented customer care. You will also be responsible for promoting a culture of excellence and continuous improvement within the team.

This is an exciting opportunity to join our Disability Confident employer and contribute to the success of our organisation. As a result, you can expect a rewarding package that includes membership of the Local Government Pension scheme and a generous annual leave allowance.



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