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Dutch Speaking Customer Service Representative

2 months ago

Newcastle upon Tyne, United Kingdom Euro London Appointments Full time
Job Title:

Dutch Speaking Customer Service Advisor

Location:

Newcastle (Hybrid)

Salary:

£24,000 per annum

Job Type:

Permanent, rotational shift pattern

We are seeking a highly skilled and customer-focused individual to provide excellent service to our Dutch-speaking customers. As a Dutch Speaking Customer Service Advisor, you will be responsible for communicating with customers via live chat, email, and phone to resolve queries and provide support.

This hybrid role offers the flexibility of working both from home and from our office in Newcastle, with a salary of £24,000 per year.

Key Responsibilities:
  • Communicate with customers to resolve queries and provide support
  • Solve problems efficiently while adhering to company policies and procedures
  • Collaborate with different teams to ensure customer issues are resolved promptly
  • Manage customer interactions professionally, ensuring a positive experience at every touchpoint
Requirements:
  • Fluency in Dutch
  • Strong customer service skills with a passion for helping others
  • Flexibility to work a rotational shift pattern, including late nights
  • Excellent communication skills and a professional telephone manner
What We Offer:
  • Well-being allowance to support your active lifestyle
  • Private health insurance
  • Discounts across a range of shops, gyms, bars & restaurants
  • A permanent position with opportunities for growth and development