Customer Service Ambassador

2 weeks ago


Birmingham, Birmingham, United Kingdom Genting Casinos Full time

Job Summary

We are seeking a customer-focused individual to join our hospitality team at Genting Casinos. As a Hospitality Team Member, you will provide exceptional service to our customers, ensuring a positive experience in our bars and restaurants.

Key Responsibilities

  • Deliver outstanding customer care, adhering to company procedures and health and safety regulations.
  • Contribute to a positive and inclusive team environment, driving business improvement and customer satisfaction.
  • Operate tills, handle cash, and maintain accurate records.
  • Prepare and serve food and beverages to a high standard, ensuring exceptional presentation.
  • Clear tables, wash/clean, and store equipment and utensils correctly.
  • Work flexibly, including evenings, nights, and weekends, to meet business demands.

Benefits

  • Competitive salary and opportunities for career development.
  • Access to company-funded benefits, including a private GP helpline, pension scheme, and employee assistance program.
  • Flexible benefits, including health cash plan, critical illness cover, and dental insurance.
  • Recognition and rewards for outstanding performance, including long service awards and staff social events.
  • A range of social engagement activities, promoting team camaraderie and well-being.


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