CRM Business Process Manager

2 weeks ago

Wooburn Green, Buckinghamshire, United Kingdom Zebra Full time

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
As a CRM Business Process Manager, you will be part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You will have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.
Let's create tomorrow together.
Key Responsibilities:

  • Translate business problems into Business Requirements, User Experience, and Interface Design.
  • Lead project implementations by supporting Functional Requirements, User Test Scripts, CRP Plans, Data Migration Plans, and Training and Tools Support.
  • Develop and support global sales tools, including Salesforce (SFDC).
  • Manage a small team of business analysts.
  • Own and develop the Lead to Quote Business Processes and lead projects as assigned.
  • Seek out ways to utilize Salesforce.com platform to improve processes and productivity.
  • Provide direction and support in the areas of user support/training, change control, interface design, data quality, requirements gathering and reporting, user management, customization of fields, page layouts, record types, searching, list views, queues, reports and dashboards, report and dashboard development, and data management.
  • Guide regional administration of cloud-based solutions like SFDC to meet overall objectives of implementation.
  • Define, communicate, and support a change management (release) process.
  • Manage prioritization of change requests and projects in conjunction with other functions.
  • Manage and maximize ROI from engaged vendors.
  • Influence team members on user experience and design and provide technical leadership, setting best practices including integration and application development, deployment, testing (unit and systems), and iterative refinement.
Qualifications:
We are looking for someone with an extensive amount of experience in project management leading technology implementations, whether that has been in a B2B space; software or hardware we are interested in you. Other skills we are looking for are:
  • Supervisory experience managing a virtual team.
  • Business Process Mapping and Business Analyst Experience.
  • Understanding of the Salesforce.com and connected sales tools eco-systems.
  • Previous experience with writing processes and supporting new testing.
  • Critical business problem solving.
  • Experience in planning and deployment of sales tools on a global basis including cloud-based solutions like SFDC or CPQ.

We offer competitive fixed salary and performance-linked bonus as well as a range of corporate benefits which support the lifestyle, professional development, health and learning of our people. UK benefits include 25 days holiday + public holidays, up to 32 hours paid time off per year to volunteer with a charity of your choice, Reward & Recognition scheme - earn points to spend online, Pension Scheme with a matched contribution up to 7%, Private medical cover, Access to an innovative online learning platform, Cycle to work scheme, and Employee Assistance Program. Zebra's culture is encouraging and collaborative where employees are encouraged to learn and grow together. This is a phenomenal time to join us – we are excited to hear from you. Equal Opportunities: We are committed to offering equal opportunities, and we encourage applications from all sections of the community.

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