Patient Administration Officer/Medical Secretary

4 weeks ago


Newark on Trent, Nottinghamshire, United Kingdom GenesisCare Full time

At GenesisCare, we're committed to delivering exceptional patient care and innovative treatments. As a Patient Administration Officer/Medical Secretary, you'll play a vital role in ensuring the smooth operation of our cancer care centre.

The Role:

  • Manage administrative tasks, including scheduling appointments, handling correspondence, and maintaining accurate records.
  • Provide comprehensive secretarial support to consultants, including typing clinic letters and ensuring timely communication with patients and referrers.
  • Liaise with patients, carers, and healthcare professionals to coordinate care and resolve issues efficiently.
  • Process radiotherapy referrals, manage diaries and schedules, and maintain accurate records.
  • Act as a central point of contact for international patients and liaise with insurance companies to ensure seamless care.
  • Coordinate outside medical records, imaging, and lab results to ensure providers receive necessary information.
  • Direct incoming calls, participate in reception duties, and handle challenging situations with professionalism.
  • Administer patient referrals, update records, and plan centre meetings to ensure effective communication and collaboration.
  • Ensure patient documents and medical health records are filed accurately and are available for all clinical episodes.

What You'll Have:

  • Excellent verbal and written communication skills.
  • Previous experience managing a busy reception area and customer-focused environment.
  • Strong relationship-building skills and ability to work with diverse individuals.
  • Experience with referral triaging, booking processes, and managing diaries and schedules.
  • Proficiency in MS Office packages, including Word, Excel, and Outlook.
  • Medical terminology and ability to work with Microsoft office and databases.

Why Choose GenesisCare:

At GenesisCare, we offer a supportive and innovative work environment, prioritizing employee well-being and career development. Enjoy a competitive salary, comprehensive benefits, and opportunities for growth and learning.



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