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Patient Administration Officer/Medical Secretary
4 weeks ago
At GenesisCare, we're seeking a highly skilled Patient Administration Officer/Medical Secretary to join our team at our state-of-the-art cancer care centre in Cromwell. As a key member of our administrative team, you'll play a vital role in ensuring the smooth operation of our centre, providing exceptional support to our consultants and patients.
The Role:
- Manage all necessary administrative tasks, including scheduling appointments, handling correspondence, and maintaining accurate records.
- Provide comprehensive secretarial assistance to our consultants, including typing clinic letters, responding to patient queries, and coordinating referrals.
- Liaise with patients, carers, and healthcare professionals to ensure seamless communication and care.
- Work collaboratively with our team to achieve exceptional patient outcomes and experience.
What You'll Do:
- Handle telephone calls and queries from patients, carers, and healthcare professionals.
- Respond to and interact with a variety of individuals, including patients, customers, referring physicians, and allied health staff.
- Liaise with patients and carers throughout the referral pathway and for clinic appointments.
- Schedule appointments for treatments and clinics, ensuring timely and efficient delivery of care.
- Deal with correspondence from Consultant Oncologists, patients, and referrers, maintaining accurate records and ensuring prompt responses.
- Type clinic letters as required, using medical terminology and clinical knowledge to ensure accuracy and clarity.
- Ensure all letters and follow-up documentation are sent to the appropriate recipients, maintaining confidentiality and adhering to data protection policies.
- Respond to patient referrals and administer in line with Trust and National policies, ensuring timely and efficient delivery of care.
- Coordinate and provide administrative support to our teams, ensuring all relevant paperwork and clinical information is available.
- Update on all enquiries regarding patients' care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Plan and organise centre multi-disciplinary team meetings/huddles, ensuring effective communication and collaboration.
- Action day-to-day issues, ensuring resolution and escalating serious issues to management as appropriate.
What You'll Have:
- Excellent verbal and written communication skills, with the ability to interact with patients, carers, and healthcare professionals.
- Previous experience managing a busy reception area, with a strong understanding of administrative processes and procedures.
- Experience in a customer-focused environment, with a proven track record of delivering exceptional customer service.
- Strong relationship-building skills, with the ability to build effective relationships with patients, carers, and healthcare professionals.
- Experience within a diverse range of administrative roles, with a strong understanding of administrative processes and procedures.
- Evidence of an empathetic and holistic approach to patient care, with a strong commitment to delivering exceptional patient outcomes and experience.
- Experience with resolving complaints satisfactorily, with a strong understanding of conflict resolution and negotiation techniques.
- Significant experience of working as a secretary and/or in a clerical environment, with a strong understanding of administrative processes and procedures.
- Experience of managing diaries and schedules, with a strong understanding of time management and prioritisation techniques.
- Experience of referral triaging and booking processes, with a strong understanding of administrative processes and procedures.
- Excellent communication and organisational skills, with the ability to work effectively in a fast-paced environment.
- Professional telephone manner, with the ability to communicate effectively with patients, carers, and healthcare professionals.
- Ability to work to tight and conflicting deadlines, with a strong understanding of time management and prioritisation techniques.
- Experience of using Mosaic IT package an advantage, with a strong understanding of administrative processes and procedures.
- Be proficient in all MS office packages, including Word, Excel, and Outlook, with a strong understanding of administrative processes and procedures.
- Previously worked within the healthcare sector preferred, with a strong understanding of administrative processes and procedures.
- RSA audio typing and typing or equivalent keyboard skills, with a strong understanding of administrative processes and procedures.
- Medical terminology, with a strong understanding of clinical knowledge and procedures.
- Able to demonstrate experience of working with Microsoft office and databases, with a strong understanding of administrative processes and procedures.
Why Choose GenesisCare:
- Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
- Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
- Access our world-class radiotherapy - free to you and your immediate family, if required.
- Secure your future with a competitive Company Contributory Pension Scheme.
- Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
- Treat yourself with exclusive retail discounts.
