Contact Centre Team Leader

1 month ago


Driffield, United Kingdom Castle Employment Full time
Contact Centre Team Leader Opportunity

We are seeking a highly motivated and experienced Contact Centre Team Leader to join our thriving business in Driffield. As a key member of our team, you will be responsible for managing a team of Sales and Customer Service agents, providing coaching, guidance, and support to ensure they achieve their targets.

Key Responsibilities:

  • Manage a team of 8-10 people, helping them achieve sales and customer service targets
  • Conduct regular call listening sessions, providing feedback and coaching to improve performance
  • Complete regular reviews with team members, setting and managing key performance indicators (KPIs)
  • Support team members with upselling and promotional activities
  • Be hands-on, getting involved with the team, receiving inbound calls from customers, and resolving enquiries in a timely manner
  • Be a key holder, opening and closing the office as required

Working Hours:

The successful candidate will work 37.5 hours per week, 5 days over 7, with shifts between Monday-Friday (8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm) and Saturdays (8am-5pm) or Sundays (9am-5pm). You will be required to work one weekend day most weekends and one late shift per week, with the possibility of covering your team on lates when needed.

About Us:

We offer a great benefits package, including a salary of £25,000, staff discount, company pension, 28 days annual leave, and your birthday day off work. If you are a confident, hands-on leader with a passion for achieving and succeeding, we want to hear from you.



  • Driffield, United Kingdom CV-Library Full time

    We have a fantastic opportunity available for a Contact Centre Team Leader to join thriving business in Driffield. Joining a friendly team in a calm atmosphere you can expect a salary of £25,000 along with a great benefits package including the opportunity to earn a very achievable bonus each month, staff discount, company pension, 28 days annual...


  • Driffield, United Kingdom Castle Employment Full time

    We have a fantastic opportunity available for a Contact Centre Team Leader to join thriving business in Driffield.Joining a friendly team in a calm atmosphere you can expect a salary of £25,000 along with a great benefits package including the opportunity to earn a very achievable bonus each month, staff discount, company pension, 28 days annual leave, and...

  • Team Leader

    4 months ago


    Driffield, United Kingdom Kingstown Associates Full time

    Kingstown Associates is a large Mail Order Company based on Kelleythorpe Industrial Estate in Driffield, East Yorkshire. We are currently looking for a Contact Centre Team Leader to join our team. Hours of work are 37.5 per week over 7 days (5 x 7.5hrs). Shifts can range between 8am and 8pm, working two late shifts (2-8pm) per week and a Saturday or...


  • Driffield, United Kingdom Castle Employment Full time

    About the RoleWe are seeking a highly motivated and experienced Contact Centre Team Leader to join our thriving business in Driffield. As a key member of our team, you will be responsible for managing a team of Sales and Customer Service agents, providing coaching, guidance, and support to help them achieve their targets.Key ResponsibilitiesManage a team of...


  • Driffield, United Kingdom Castle Employment Full time

    About the RoleWe are seeking a highly motivated and experienced Contact Centre Team Leader to join our thriving business in Driffield. As a key member of our team, you will be responsible for managing a team of Sales and Customer Service agents, providing coaching, guidance, and support to help them achieve their targets.Key ResponsibilitiesManage a team of...


  • Driffield, United Kingdom Castle Employment Full time

    Job Summary:We are seeking a highly motivated and experienced Team Leader to join our Contact Centre team at Castle Employment. As a Team Leader, you will be responsible for managing a team of Sales and Customer Service agents, providing guidance and support to ensure they achieve their targets.Key Responsibilities:Manage a team of around 8-10 people,...


  • Driffield, United Kingdom Castle Employment Full time

    Job Summary:We are seeking a highly motivated and experienced Team Leader to join our Contact Centre team at Castle Employment. As a Team Leader, you will be responsible for managing a team of Sales and Customer Service agents, providing guidance and support to ensure they achieve their targets.Key Responsibilities:Manage a team of around 8-10 people,...


  • Driffield, United Kingdom Kingstown Associates Full time

    Kingstown Associates is a large Mail Order Company based on Kelleythorpe Industrial Estate in Driffield, East Yorkshire. Our main brands are Healthy Living Direct and Fashion Friendly. We are currently looking for **Contact Centre Agents** to take both inbound **Sales & Customer Service Calls** and perform processing and admin duties. Hours of work are...


  • Driffield, United Kingdom Castle Employment Full time

    Exciting Opportunity for a Contact Centre Team LeaderWe are thrilled to present a rewarding position for a Contact Centre Team Leader at Castle Employment. This role is perfect for those looking to lead a dynamic team in a supportive environment.Salary and Benefits:In this role, you can expect a competitive salary of £25,000 along with an attractive...


  • Driffield, United Kingdom Castle Employment Full time

    Exciting Opportunity for a Contact Centre Team LeaderWe are thrilled to present a rewarding position for a Contact Centre Team Leader at Castle Employment. This role is perfect for those looking to lead a dynamic team in a supportive environment.Salary and Benefits:In this role, you can expect a competitive salary of £25,000 along with an attractive...

  • Team Leader

    5 months ago


    Driffield, United Kingdom Cooplands Bakery Full time

    **Role**: Cooplands Team Leader **Location**: Driffield, YO25 7PS **Hours**: Part-Time/ 16 Hours Available / Permanent **Hourly Rate**: £12.25 **Company**: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team Leaders...


  • Driffield, United Kingdom Castle Employment Full time

    Exciting Opportunity for a Contact Centre Team LeaderWe are thrilled to present a remarkable opportunity for a Contact Centre Team Leader to become a vital part of a flourishing organization.In a supportive environment characterized by a friendly atmosphere, you can anticipate a competitive salary of £25,000 complemented by an attractive benefits package....


  • Driffield, United Kingdom Castle Employment Full time

    Exciting Opportunity for a Contact Centre Team LeaderWe are thrilled to present a remarkable opportunity for a Contact Centre Team Leader to become a vital part of a flourishing organization.In a supportive environment characterized by a friendly atmosphere, you can anticipate a competitive salary of £25,000 complemented by an attractive benefits package....

  • Team Leader

    6 days ago


    Driffield, United Kingdom Cooplands Full time

    Role: CooplandsTeam Leader Location: Driffield, YO25 7PSHours: Part-Time/ 16 Hours Available/ Permanent Hourly Rate: £12.25Company: Cooplands Bakery What will my role look like? We are looking for a dedicated Team Leader who can lead, inspire and motivate a team to join our welcoming Cooplands bakery! Our Retail Team Leaders are responsible for managing the...


  • Driffield, United Kingdom East Riding of Yorkshire Council Full time

    **The job itself**: Community Support Team Leader The job itself Are you looking for a rewarding career where you can make a real difference to the lives of the residents of The East Riding and have experience of managing staff. If so, we need you! The Community Support Service supports people to regain their independence through reablement offering a...

  • Production Team Leader

    4 months ago


    Driffield, United Kingdom Alexander Steele Recruitment Full time

    Alexander Steele are working in partnership with a established food manufacturer in the East Riding of Yorkshire to recruit Production Team Leaders. **Roles and Responsibilities**: - The Production Team Leader oversees and manages the production operatives which includes assigning tasks, monitoring work progress, and ensuring that team members adhere to...


  • Driffield, United Kingdom NURTURE LANDSCAPES GROUP Full time

    Due to expediential growth in our business, we have an exciting opportunity and are recruiting for a Grounds Maintenance **Team Leader** who has a can-do attitude who will join an existing mobile team working in and around the **Driffield Area.** **Job Purpose** As a Grounds Maintenance **Team Leader**, you will be responsible for supervising a small team...


  • Driffield, United Kingdom Castle Employment Full time

    About the RoleWe are excited to present an opportunity for a Contact Centre Team Leader to become part of a dynamic organization.What We OfferIn this role, you will enjoy a competitive salary of £25,000 along with a comprehensive benefits package. This includes:A performance-based bonus structureEmployee discountsCompany pension scheme28 days of annual...


  • Driffield, United Kingdom Castle Employment Full time

    About the RoleWe are excited to present an opportunity for a Contact Centre Team Leader to become part of a dynamic organization.What We OfferIn this role, you will enjoy a competitive salary of £25,000 along with a comprehensive benefits package. This includes:A performance-based bonus structureEmployee discountsCompany pension scheme28 days of annual...


  • Driffield, United Kingdom BluetownOnline Ltd Full time

    Job Title: Maintenance Team LeaderLocation: Lund YO25 9TSSalary: Competitive Job Type: Permanent, Full TimeAbout us:This company is an international group that sells sustainable iron ore, minerals and special products. We are leading the green transformation of the iron and steel industry by developing carbon-free processes and products.This company's...