Contact Centre Team Leader
1 month ago
We are seeking a highly motivated and experienced Contact Centre Team Leader to join our thriving business in Driffield. As a key member of our team, you will be responsible for managing a team of Sales and Customer Service agents, providing coaching, guidance, and support to ensure they achieve their targets.
Key Responsibilities:
- Manage a team of 8-10 people, helping them achieve sales and customer service targets
- Conduct regular call listening sessions, providing feedback and coaching to improve performance
- Complete regular reviews with team members, setting and managing key performance indicators (KPIs)
- Support team members with upselling and promotional activities
- Be hands-on, getting involved with the team, receiving inbound calls from customers, and resolving enquiries in a timely manner
- Be a key holder, opening and closing the office as required
Working Hours:
The successful candidate will work 37.5 hours per week, 5 days over 7, with shifts between Monday-Friday (8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm) and Saturdays (8am-5pm) or Sundays (9am-5pm). You will be required to work one weekend day most weekends and one late shift per week, with the possibility of covering your team on lates when needed.
About Us:
We offer a great benefits package, including a salary of £25,000, staff discount, company pension, 28 days annual leave, and your birthday day off work. If you are a confident, hands-on leader with a passion for achieving and succeeding, we want to hear from you.
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