Administrative Support Specialist
4 weeks ago
About Us
Premier Estates Limited is a dynamic and growing company, providing estate management services to residential properties across the region. We are committed to delivering exceptional results, and we are seeking an experienced Administrative Support Specialist to join our team.
Job Description:
This is an exciting opportunity for a highly organised and administratively skilled individual to join our team. As an Administrative Support Specialist, you will provide essential support to our Senior Estates Manager and Estates Manager, ensuring the smooth operation of our portfolio. Key responsibilities will include:
Responsibilities:
- To act as the first point of contact for residents, contractors, and clients, providing exceptional customer service and responding to queries and resolving issues in a timely manner.
- To renew contracts and raise new contracts for regular services, ensuring compliance with company policies and procedures.
- To prepare and distribute documents to residents and property owners, maintaining accurate records and files.
- To administer and monitor building insurance claims, working closely with our insurance providers to ensure prompt resolution.
- To authorise or dispute routine invoices, escalating large or one-off spends to the relevant manager.
- To arrange Annual General Meetings and prepare minutes, ensuring that all attendees are informed and up-to-date.
- To assist with the distribution of annual service charge estimates and accounts, providing clear explanations and guidance as needed.
Requirements:
- English and maths GCSE level 4 or above.
- Relevant administration experience, preferably in an estate management setting.
- Intermediate Microsoft Office skills, including Excel, Word, and Outlook.
- A polite telephone manner and strong communication skills, with the ability to work effectively with colleagues, residents, and external stakeholders.
- The ability to work well under pressure, prioritising tasks and managing multiple deadlines to deliver high-quality results.
Salary: £25,000 - £30,000 per annum, depending on experience. We offer a comprehensive benefits package, including pension scheme, life assurance, and annual leave. If you are a motivated and organised individual with excellent communication skills, we would love to hear from you.
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