Senior Customer Service Coordinator
1 month ago
M Group Services is a dynamic and forward-thinking organisation dedicated to delivering exceptional services across various sectors.
Job OverviewWe are currently seeking a highly skilled Senior Customer Service Coordinator to join our team in Aylesbury. As a key member of our Contact Centre, you will play a vital role in ensuring the delivery of outstanding customer service and supporting our community programmes.
Key Responsibilities:- Manage inbound and outbound call volumes, providing clear guidance and support to customers on our various programmes and initiatives.
- Collaborate with internal departments and external partners to ensure seamless service delivery and achieve performance indicators.
- Safeguard customer sensitive data at all times, adhering to our strict data protection policies.
- Utilise electronic work management systems effectively, maintaining accurate records and updating information as necessary.
- A competitive salary up to £27,907 per annum.
- An attractive benefits package, including 25 days annual leave, enhanced maternity/paternity leave, pension scheme, and life assurance.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A supportive and inclusive work environment that values diversity and promotes employee well-being.
- Previous experience working in a contact centre environment.
- Proven ability to handle vulnerable customers with empathy and patience.
- Excellent verbal and written communication skills, with a focus on delivering high-quality customer service.
- Able to adapt quickly to changing situations and priorities.
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