Senior Customer Service Coordinator

6 hours ago


Aylesbury, Buckinghamshire, United Kingdom M Group Services Full time
About M Group Services

M Group Services is a dynamic and forward-thinking organisation dedicated to delivering exceptional services across various sectors.

Job Overview

We are currently seeking a highly skilled Senior Customer Service Coordinator to join our team in Aylesbury. As a key member of our Contact Centre, you will play a vital role in ensuring the delivery of outstanding customer service and supporting our community programmes.

Key Responsibilities:
  • Manage inbound and outbound call volumes, providing clear guidance and support to customers on our various programmes and initiatives.
  • Collaborate with internal departments and external partners to ensure seamless service delivery and achieve performance indicators.
  • Safeguard customer sensitive data at all times, adhering to our strict data protection policies.
  • Utilise electronic work management systems effectively, maintaining accurate records and updating information as necessary.
What We Offer:
  • A competitive salary up to £27,907 per annum.
  • An attractive benefits package, including 25 days annual leave, enhanced maternity/paternity leave, pension scheme, and life assurance.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • A supportive and inclusive work environment that values diversity and promotes employee well-being.
Requirements:
  • Previous experience working in a contact centre environment.
  • Proven ability to handle vulnerable customers with empathy and patience.
  • Excellent verbal and written communication skills, with a focus on delivering high-quality customer service.
  • Able to adapt quickly to changing situations and priorities.


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